SCADALink / Bentek Systems Ltd.
Privacy Policy
Last updated April 10, 2025
We are committed to safeguarding your privacy and ensuring the security of your data.
This Privacy Policy outlines how SCADALink / Bentek Systems Ltd. collects, uses, shares, and protects your personal information. This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect through SCADALink. This policy is not applicable to any information collected offline or via channels other than this website.
How We Collect Your Personal Information
We collect your information from publicly or commercially available sources such as searches on the public internet and data enrichment services. We collect your personal information through various methods, including:
- Website forms
- Cookies
- Email correspondence
- Offline interactions
What Personal Information We Collect
By visiting our website, we may collect your:
- Approximate location
- Name
- Activity on our website
- Date and time visiting
- Email address
- Phone number
How We Use Your Personal Information
We utilize the personal information we collect for a range of purposes that are central to our business operations:
Service Delivery: First and foremost, your personal information allows us to effectively deliver our core services to you. This may include using your information to process transactions, develop fulfill orders, and provide customer support.
Develop new products and services: We may use your personal information to research, develop, and improve new products, services, features, and functionalities. This may involve analyzing user behavior and preferences to identify areas for innovation and enhancement. Additionally, we may use your information to tailor our offerings to better meet the needs and interests of our customers.
User Experience Enhancement: We’re constantly striving to improve your experience with our products and services. Your information helps us understand how you interact with our offerings, enabling us to personalize content, tailor recommendations, and optimize overall usability.
Marketing and Lead Generation: With your consent, we may use your personal information for marketing communications and lead generation activities. This may involve sending you promotional materials, newsletters, or updates about our products and services. Additionally, we may use your information to identify potential customers who may be interested in what we offer.
This helps us communicate with you more effectively and find others who are interested in our products and services.
How, Why, and What Personal Information Do We Share with Third Parties
We may share your personal information with web analytics tools through Google and third-party service providers and affiliates as necessary to provide our services. We ensure transparency in our data-sharing practices, such as when and with whom it will be shared.
We do not sell your personal information for any purpose.
Email, SMS Consent and Phone Number Policy
SMS consent and phone numbers will never be shared or sold to any third party or affiliates for marketing purposes.
Data Retention Policies
We retain your data for as long as you choose to engage with us. (e.g., emails, website visits, logins, or event attendance). You reserve the right to have your data deleted at any time.
User Rights
You have the following rights regarding your personal information that we collect and store:
- Access: You have the right to request a copy of the personal information that we hold about you. This may include details such as your name, contact information, and any other data that you have provided to us.
- Correction: If you believe that any of the personal information that we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Deletion: You have the right to request that we delete the personal information that we hold about you. Please note that there may be certain circumstances where we are required to retain your data, such as for legal or regulatory purposes.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request as soon as possible, and in accordance with applicable law.
Security Measures
We implement security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
Contact Information
If you have any privacy-related queries or concerns, please contact us at support@scadalink.com or call (1) 587-350-5195
SMS For Consent Communication
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from SCADALink / Bentek Systems Ltd., you may receive text messages related to monitoring, firmware updates, or relevant updates to our products and services.
Examples:
To learn more about our products and services, please visit https://www.scadalink.com/ Reply STOP to Opt-out.
To download the latest firmware, please use https://download.scadalink.com/. Reply STOP to opt-out.
Account Name – Site Name [#Number] <Datapoint> ALARM/OK
Status: Current Tag Value
Date, Time, Timezone
RTU Number
Please contact me at 5873552453. Reply STOP to opt-out.
SMS Message Frequency
We will send messages when relevant for monitoring purposes. Our SMS message frequency will be from 100 to 200 text messages daily across all users.
Potential Fees for SMS Messaging
Please note that standard messaging rates may apply when you send or receive messages through our service. These fees are determined by your mobile carrier and can vary based on your specific plan and whether the message is sent within your country or internationally. We recommend checking with your carrier for details about their messaging charges to avoid unexpected costs.
Opt-In Method
Customers will opt-in for SMS messaging from SCADALink / Bentek Systems Ltd. through sharing information. This agreement for SMS will not be shared with third parties for marketing purposes.
Opt-Out
Customers can opt-out for SMS messaging from SCADALink / Bentek Systems Ltd. by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. They can opt back in at any time by replying START.